Review eligibility, item-condition requirements, contact steps and refund timing factors for stocked and customized products.
Stocked products may be eligible for exchange based on product type, item condition, availability and the published terms. Contact Teebling for instructions.
If a custom product differs from the approved specifications, contact Teebling with the order details and photos. The team will review the issue and confirm any available remedy.
Any approved refund, exchange or store-credit option is confirmed after an eligibility review under the published terms.
Use the listed contact details and business hours for return, exchange or refund questions.
Read eligibility, item-condition, contact and refund-timing guidance.
I bought something that did not suit me. What can I do?
For a stocked product, contact Teebling promptly after delivery. Eligibility depends on the product type, item condition and published terms. Custom products are reviewed against the approved specifications. Obtain return or exchange instructions before sending an item back.
Where is my refund?
If Teebling has approved a refund, the time it takes to appear depends on the payment method and financial institution. Contact support with your order and refund details if you need an update.
Can I return a customized product?
Customized products generally are not returnable for a change of mind. If an item differs from the approved specifications or arrives damaged, contact Teebling promptly with the order number and photos. Available remedies are confirmed after review under the published terms.
What if my order arrived damaged?
Contact Teebling promptly with the order number and clear photos of the item and packaging. The team will review the issue, confirm eligibility and provide instructions for any available remedy.
How do I start a return or exchange?
Contact customer service with your order number, the reason for the request and relevant photos. Wait for eligibility confirmation and return instructions before sending anything back. Any approved refund timing depends on the payment method and financial institution.
Who pays for return shipping?
Responsibility for return shipping depends on the reason for the request and the eligibility review. Teebling will confirm the applicable shipping instructions before an item is returned.
What condition must items be in for return?
Keep items unused, unapplied, unwashed and unaltered, with original packaging and tags where supplied. Eligibility is reviewed under the published terms, so contact Teebling for instructions before returning an item.
Can I exchange for a different design?
A stocked product may be eligible for exchange, subject to its condition, product availability and any price difference. Contact Teebling for eligibility confirmation and instructions before returning the original item.
What if my custom order has the wrong colors or sizes?
Contact Teebling promptly with the order number, photos and the approved proof or specifications. The team will compare the delivered item with the approved details and confirm any available remedy.
How long do I have to request a return?
Contact Teebling promptly after delivery. Eligibility and any applicable notice period depend on the published terms, product type, item condition and reason for the request. Obtain instructions before returning an item.
Can I cancel my order before it ships?
Request cancellation as soon as possible. Availability depends on whether fulfillment or custom production has begun, and costs already incurred may affect a custom-order cancellation. Teebling will confirm the applicable terms for the order.
What items may be non-returnable?
Eligibility may be limited for customized, used, applied, washed or altered products; clearance or final-sale items; items without supplied packaging; and bulk or wholesale orders. Contact Teebling for an eligibility review and instructions before returning anything.
Contact Teebling with your order number and the reason for your return, exchange or refund enquiry.
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